Mutual action plan template
A mutual action plan is a shared timeline a seller and buyer agree on to reach a decision: the steps, who owns each, and the date each is due.
The structure, section by section
The goal and the date
What both sides are working toward and when it has to be live.
Who is involved
Each person on both sides and what they decide or approve.
The steps
Each step with an owner, a due date and what done looks like.
Benefits renewal version
Census collected, renewal received, market quotes, options reviewed, decision, open enrollment, effective date.
Open items
Questions or documents still outstanding, with an owner.
Status
What is done, what is next, and anything slipping.
What the good ones do
- Agree on it together. A plan only the seller wrote is a forecast, not a plan.
- Give every step one owner and one date.
- Work back from the date that cannot move, such as the effective date or contract start.
- Keep it in one shared place both sides can see, not in an attachment.
Questions
What is a mutual action plan?
A shared timeline between a seller and a buyer listing the steps to a decision, who owns each one, and when each is due.
When should you introduce a mutual action plan?
Once the buyer has agreed there is a problem worth solving and a date that matters, usually after discovery and before the proposal.
What does a mutual action plan look like for a benefits renewal?
It runs from collecting the census through the renewal, market quotes, option review and decision, to open enrollment and the effective date, with an owner and date for each.